Contact Us
Contact Us
Page URL: https://www.kukumaxtz.com/contact-us
Hero Section (Top of the Page)
(Heading - H1): We're Here to Help You Succeed
(Subheading): Facing issues with temporary (temp) email addresses? Let's find the right solution together. For reliable service and support, a permanent email is essential.
Why You Can't Use Temp Emails with Kukumaxtz
We understand you might be looking for a quick way to sign up. However, for your security and to ensure you receive our critical communications, we do not accept temporary or disposable email addresses.
Here’s why:
Account Security: A permanent email is your key to recovering your account, resetting your password, and securing your transactions.
Reliable Communication: We send important order confirmations, shipping updates, payment receipts, and exclusive offers. Temp emails often expire, causing you to miss this vital information.
Fraud Prevention: This policy helps us protect our community and our business from fraudulent activities, keeping our platform safe for all genuine customers.
Quality Support: To provide you with personalized and continuous support, we need a stable way to communicate with you.
The Solution is Simple: Please use a permanent, personal email address (like Gmail, Outlook, Yahoo, or your company email) when creating your account or contacting us. It's free, easy to set up, and ensures you get the full Kukumaxtz experience.
How to Reach Us
Have questions, feedback, or need assistance? We’d love to hear from you. Use the details below or the contact form.
1. Contact Form
Please use your real, permanent email address so we can reply to you.
Your Full Name: [kukumaxtz]
Your Email Address: [chumbidiwa@gmail.com]
Subject: [Dropdown Menu: General Inquiry / Order Support / Technical Issue / Business Partnership / Feedback / Other]
Your Message: [Large Text Input Field]
[Submit Button]
2. Direct Contact Information
Support Email: tz@kukumaxtz.com (This is the fastest way)
Business Inquiries: info@kukumaxtz.com
Phone/WhatsApp: +255 713327512 (Replace with your actual number)
Physical Address: [Your Company Physical Address, Dar es Salaam, Tanzania]
3. Social Media
Connect with us for updates and quick queries:
Instagram: @kukumaxtz
Facebook: /kukumaxtz
Twitter/X: @kukumaxtz
Frequently Asked Questions (FAQ)
Q: I already signed up with a temp mail and can't access my account. What should I do?
A: Please contact our support team at support@kukumaxtz.com from a permanent email address. Provide as many details as possible about your account (e.g., order number, phone number used) so we can verify your identity and help you recover access.
Q: Why didn't I receive your verification or order email?
A: First, please check your spam/junk folder. If it's not there, it's highly likely you used a temporary email service that has deleted or never received our email. Contact us using a permanent email to resolve this.
Q: How can I change the email address on my account?
A: Log in to your account dashboard and navigate to "Account Settings" or "Profile." If you are unable to log in, please contact our support team for assistance.
Q: What is your typical response time?
A: We strive to respond to all inquiries within 24-48 hours during business days (Monday - Friday, 9:00 AM - 5:00 PM EAT).